Service Service Service

Being of service to a prospective client is so so important. Let me tell you a true story that happened to me recently and the one who offered more service got my business. I was looking for new wall to wall rugs for my bedroom and went to two stores. The gentleman at the first store was very attentive and gave me all the details I needed to know including rug swatches. He even offered to order more colors for me and have them shipped by the next day.

I then proceeded to the second store. Again, the kind gentleman was very cordial and gave me what I needed at the time..an estimate. He did not offer to order swatches nor help me in any other way besides a ballpark estimate.  His ballpark estimate for the flooring was significantly cheaper than the first stores ballpark estimate so I had him come out and measure. Within a few hours he called and faxed over his best price but did not call to follow up.

The next day, I went to the first store to return the borrowed rugs and the gentleman asked me for my business. I told him he was more expensive than the other store, and the rug I wanted was the same. He showed me a sign in his store clearly stating he would offer a cheaper price to anyone who brought him an offer from another store. Not only did he do that but he offered me one more thing that I didn’t know I wanted but took and it was the one item that got me to sign.

He went out of his way to provide me with service service service and I signed on the dotted line! I am still waiting for the other store’s salesman to follow up and he has not!

Amazing, huh?